When you think of a help desk, what do you picture? Do you see a large desk with an elderly woman sitting behind it pencil behind the ear? Maybe it has a computer or two? Of course the person is smiling, but you know it's not going to be much help to talk to them. Now, transform this image to the computer help desk. Now, erase those images and focus on the computers. The help desks of the internet are much more computer powered and, as it should be, helpful!
A help desk is found throughout the internet on websites that require your input. Web merchants have them. Websites with message boards often have them. Their main point is to allow you the opportunity gather the information you need to finish your task. Let's say that you are in need of a password for a website. If there is an icon labeled help desk, you can click on it. You may have to do a search for the topic you need. You may have to browse through a list of frequently asked questions. But, often it will take you to a web page that you can send an email to the actual help desk. That "desk" is a contact that can answer your question for you. While it is not an immediate response, it can be responded to within a day or so. Some websites offer help desks that move much quicker, others slower.
The point of a help desk is to allow the user to communicate with the owner of a website. It serves as a way to ask questions and get information. The help desk is such a great tool on websites because of this. To find out if a website has a help desk, you can simply look on the home page for a link to it. Usually this tends to be near the bottom of the page or at the very top. The next time you need some help, try utilizing the help desk feature!
The Help Desk Resource Site is an all-in-one Resource for everything about Help Desks.