You're at a meeting with key staff. You want some new ideas to address
the topic. Looking around at this group of creative, ambitious, bright people, you say, "Let's get some fresh ideas on this. Who's got something?"
Suddenly,you feel like the high-school teacher who has asked a
question about the homework no one did. People find their notepads
fascinating, others fumble in their briefcases muttering things no one
can hear, still others stare into space seeming lost in thought. No one is looking at you.
What's going on?
There are many reasons for this unproductive response to your query. In
my many years of working with groups,I've found the reason most often
is one of these:
1. People are afraid of looking like idiots in front of bosses and peers.
2. They don't entirely understand the question or the topic itself.
3. They worry their ideas are not "fresh" enough or "new" enough for you
and offering them will subject them to criticism (and might even show up
on their performance review).
4. They've seen others who gave ideas be attacked and embarrassed
and don't want to join that elite club.
5. They didn't realize this was to be an interactive discussion and were
thinking about other work and waiting for the meeting to end. They're
now caught unprepared.
6. Caught off-guard, their minds are blank.
What can you do to change this situation?
If you could re-do the meeting from the start, you might send out an
agenda and indicate on it or the cover note that you'd like people to
bring ideas with them on,for example,topic #2. Thus,you'd give the
group advance notice and they can consider the task ahead of time. Or
at the start of the discussion, when you're explaining why this topic is
important and how the company got to this point, you could warn the
team that you'll be asking for ideas after sharing information. Thus,
they'll gear up their listening and be ready with some ideas when the
So,that's what you'll do next time. But now, here you are, trying to make
eye contact with your team and wondering what happened to all the
Creativity requires two important things: a safe climate and good
thinking. People may have insightful and innovative ideas but if the
perceived risk of offering them is high, those ideas will never see the
light of day. There is the rare chance that you are simply hiring the
wrong people ? but that's another issue! So let's examine the first, far
more common, situation.
Why might employees perceive offering ideas to be risky? Look around
your company. Are people rewarded who try new things? Are mistakes
severely punished? When people make suggestions that seem patently
impossible, are they met with groans or rolling eyes? In meetings, like
the one you're in, do ideas get ignored, met with silence, discounted?
Do status and hierarchy games get played where the lower level people
are not heard? Are ideas stolen and presented later as someone
As the start of this meeting, you can manage the climate. Here are seven
things you can do to encourage and elicit ideas:
1. Say something encouraging like, "Let's get a range of ideas up here
on the flipchart. All ideas are good ideas and I'd like you all to hold off on negative comments or judgments. Later on, we'll select from the big list."
2. Give a brief summary of the topic (again, if necessary) not only to
remind them of the situation but also to give them time to think.
3. Welcome each and every idea, even if it seems you've heard it many
times before. Your behavior will be closely watched and how you treat
ideas will invite more or shut them off.
4. Either you or someone else write up the ideas (on a flipchart if
possible) in the words of the giver. This gives encouragement and
assurance that their idea is valuable.
5. Notice if ideas are coming from only a few people. Some individuals
find the hurly-burly of a fast-paced meeting to be uncomfortable.
Consider having the group take a minute or two to write down some
ideas. Then, first ask for people to talk who haven't yet had a chance.
The quieter, more introspective people will appreciate this open
6. Rather than evaluate each idea as it is offered, add it to the list for later selection. You'll have a wide mix of ideas and can then choose
among them for intriguing ones that could benefit from further
7. Be patient. It's rare that brilliant ideas emerge right away. In fact, many breakthroughs come from the combination of smaller ideas. Remember
that people often give "safe" ideas first and only offer the more creative
ones when they've gauged the climate to be open-minded.
So, that's what you can do this time. And use these ideas for next time,
so you won't get the "caught in the headlights" look. It's really simple, if you're willing to make the effort. Your staff will thank you for it.
Peg Kelley, MBA, has been a professional meeting facilitator for 25
years & is co-author of the booklet "39 Secrets for Effective and
Enjoyable Meetings" available for $6.00 at her Facilitation Plus website
at www.meetingswithmuscle.com. She publishes a free e-newsletter on
Meeting Management Tips. Send your email address to her at
Kelley@facplus.com if you want to receive it.