With the Mac, in 1988, I think I learned two things. Firstly, I could actually use it. I loved using it and it became a very powerful tool that helped me design and create. Secondly, and I think this is in some ways a rather embarrassing admission because this was at the end of four years of studying design, I realized that what you make represents who you are.
It stands testament to your values and your preoccupations, and using the Mac I sensed a clear and direct connection with the people who actually created the Macintosh. For the first time, I remember being moved by obvious humanity and care beyond just the functional imperative.
This was a project that we came to describe as multi-touch. Some of you may remember the first time you experienced the interface. Perhaps it was on one of the first iPhones or later on an iPad. But multi-touch describes the ability to directly touch and interact with your content to be able to pinch to zoom an image or flick through a list with your fingers.
Importantly, it defined an opportunity to create applications with their own unique, very specific interface. So, not being generic but being specific inherently describes the application's function. We came to see that we could make applications purposeful, compelling and intuitive to use. And so, as the potential for a vast range of apps became clear, so did the idea for an app store.
I remain completely in awe, completely enchanted by the creative process. I love the unpredictability and the surprise. The whole process is fabulously terrifying and so uncertain. But I love that on Monday, there's nothing. There is no idea, there is no conversation, the room is silent, there's certainly not a drawing. Prototypes are way in the future. On Monday, there is nothing, but on Wednesday, there is. No matter how partial, how tentative. Now, the problem is: which Wednesday?"
Honestly, I can't think of two ways of working, two different ways of being, that are more polar. On one hand to be constantly questioning, loving surprises, consumed with curiosity and yet on the other hand having to be utterly driven and completely focused to solve apparently insurmountable problems, even if those solutions are without precedent or reference. And so, of course, this is where it becomes sort of ironic and teeters towards the utterly absurd.
Even if a particular data point were factual, it would be impossible to interpret that data point as to what it meant to our business. The supply chain is very complex and we have multiple sources for things. Yields can vary, supplier performance can vary. There is an inordinate long list of things that can make any single data point not a great proxy for what is going on.
It's not that it fits in with what we do, it's that this is a core value of ours. If you look back over time, we were talking about privacy well before iPhone, so we've always believed that privacy was at the core of our civil liberties. This is not a matter of privacy versus profits or privacy versus technical innovation. That's a false choice. What we've done is, your device has incredible intelligence about you, but I don't have to have all of that as a company.
I think [Google's] search engine is the best. Look at what we've done with the controls we've built in. We have private web browsing, we have intelligent tracker prevention. What we've tried to do is come up with ways to help our users through their course of the day. It's not a perfect thing – I'd be the first person to say that – but it goes a long way to helping.
"We spend a lot of time on this and we're constantly asking ourselves how we can improve more and listening to what our folks tell us, and I believe others are doing that too," Cook said. "I'm actually encouraged at this point that there will be a marked improvement over time."
Importantly, Walmart has one of the fastest growing ecommerce businesses. This year, its online sales will grow 39.4%. Wayfair, an online-only retailer, beats it slightly with a 40.1% growth rate. Meanwhile, Apple will grow just over 18% this year—less than last year— as domestic sales for smartphones and other consumer electronic devices begin to slow down. Its ecommerce share will remain virtually unchanged at 3.9% this year.