Right now you probably in a lot of mental pain, and all you're concerned about is recovering your data as quickly as possible - so we'll refrain from comments on the wisdom of regular back ups. The time for preventative measures has gone - the issue at hand is data recovery.

First - a simple tip could save you a lot of money. Take out your rolodex and get hold of your tech-savvy friends. If you're in luck, they'll offer to help, and if you're really lucky, they might even have some disk recovery software.

If you're out of luck, then get out your wallet or purse out now... because this is going to cost you. Also, be prepared for a lot of time being wasted - data recovery can take a long time.

The first thing to establish is what exactly is wrong with your hard disk:

• Either your computer won't boot up, or
• Your computer boots up OK but you can't see one of your other drives.

Let's see if we can eliminate the worst scenario. Listen closely to your hard drive - is it making any sort of weird noise, such as scratching, scraping, ticking etc?

If so, then your drive is physically damaged and the only hope that you have is to take it to a data recovery service where experts might be able to get your data off for you. These services are expensive and time consuming - so you need to make a judgement call as to the value of data on the disk:

• If it's only your saved game data or downloaded music files you would like back, you're probably better off kicking yourself for not backing up, and accepting the data loss.

If your hard disk sounds OK, then you stand a decent chance of recovering data yourself.

First you'll need to download some software to help you out.

Unfortunately, the better software utilities are not free, but the good news is that many allow you to try them out to see they can access the data. There are some freeware versions available but generally speaking these are not easy to use - no user interface / little documentation, or they are not very effective.

There's a list of recommended software on our site - http://www.recoverdatafiles.com - compare the different options then download a few of the trial versions.

Your next steps will be based on how your hard drive/s were setup:

• If you only have a single hard drive that has not been partitioned or split into different "logical" drives, you'll probably need to attach the hard drive to another computer that has enough space to store all your data. This can be quite technical so if you don't have the skills please get a computer savvy friend to help out.

Another option is to purchase an external USB hard drive case. You can then simply slot the hard drive into the case and plug it into another PC using a USB port.

Look for a data recovery software package that has a boot disk option available. What this means is that when you start your computer with the boot disk in it, it will automatically run the data recovery program without trying to start windows. You should be able to see your files and then copy them across to another drive.

Hopefully these tips will enable you to get all your important files back.

Once you've had some time to recover, please take a look at the various articles on our website - our goal is to make it one of the best resources on data recovery.

For the past 20 years, Jeff Walters' interest has been in making the most effective use of a business's information assets. He has lead several data-to-information projects : ABC Costing, analytical CRM, datamart /data warehouse development, and Balanced Scorecard.

For help with data-related projects, contact Jeff Walters through either site: Data Recovery, or Customer Relationship Management