We have only one life, but we live in three overlapping worlds-our business world,
our family world, and our other social world. Imagine bringing your spouse and kids
to a meeting with seven of your salespersonnel. Sitting off to your left, Miss Wright
asks the question on the minds of all her fellow sales colleagues, "Why did you bring
your family to our meeting today? Will they be playing any sort of role in our
discussion?" You simply respond, "No, they're just here so I can tend to their needs."
Of course, this is a highly unlikely scenario. You don't bring your family into work
with you every day. However, Heather Howitt does. Howitt, the CEO of Oregon Chai
in Portland, Oregon, balances motherhood with her responsibility of running an
eleven million dollar manufacturer of tea lattes. "Our office is a very casual place.
We've got a family element going on here."
Living in the rain soaked city of Portland, 32-year-old Howitt often arrives at her
office lightly splattered with mud. She often spends her lunch break taking her one-
year-old son, Sawyer, to a nearby park, or to her nanny who takes him home. On
other days, she simply places him in his crib in her office.
With the growth of her company, Howitt hired some key executives including a chief
operating officer to manage operations and finance. She also delegated the sales
calls that she used to make herself. "I used to come in at 6 a.m. and make calls
nonstop," she explained. "I don't have to do that anymore." Howitt positioned
herself in a way so that she is no longer personally over-worked or over-challenged
by her daily responsibilities at the company. She balanced her business and private
life. She not only recognized her strategic contribution to the success of Oregon
Chai, but she also appreciates her unique role in the life of her young son.1
As an entrepreneur or a business executive, you must give your best in two entirely
different worlds. The needs of your business and the needs of your family and
friends compete for your time and attention. And both expect the very best from
you. Heather Howitt found one way to do it; you may have another way.
To enjoy both the rewards of business success and family fulfillment, you need to
constantly work to keep your balance. To successfully tackle the challenges of a
fast-growing company, you need all the personal resources that come from a
balanced life. "How do you develop a balanced business personality?"
Some entrepreneurial executives suffer from dangerous imbalance. Others achieve
top excellence in maintaining optimal balance. "Early in my career, I use to think
that entrepreneurship was more an art than a science, that it was a gift or
something," says Cherrill Farnsworth. "I don't believe that anymore."2
Entrepreneurial leadership is not some automatic personality trait or some artistic
talent some people are just born with and others happen to lack. Instead,
entrepreneurial effectiveness with a balanced life is a dynamic process that you
must constantly work at. If you don't keep developing and nurturing your
entrepreneurial personality, it might just die. Then, only drastic action might revive
that entrepreneurial spirit.
That's exactly what happened to Sam T. Goodner. His software company, the
Austin-based Catapult Systems Corp., ranked 77th among the fastest growing
companies in America while Goodner served as the founding CEO. At age 33,
Goodner decided to step down as CEO of Catapult to take on the new challenge of
serving as CEO of Inquisite Inc., a Catapult subsidiary that sells software over the
Internet. But Goodner soon found his new digs to be "harsher, more spartan" than
what he was accustomed to. "Half of it is actually under ground," he explained,
describing his much less attractive new office space.
But Goodner was not complaining. After all, it was his own idea to leave the
comfortable CEO position of Catapult with a staff of 115, to head Inquisite Inc., with
only 20 employees. But now something was wrong. To be sure, there were plenty of
challenges to attend to. The phone rang for his attention, paper kept filling the "in"
box, and email messages steadily came in from employees, venders, and customers.
Every day, and every hour, urgent decisions had to be made, so much so that
anyone in his shoes could have been overwhelmed by the "tyranny of the urgent."
But increasingly, he felt like he was only reacting to demands and not taking a
visionary proactive role any longer. And too often, long hours of work would crowd
out what he'd prefer to do in his home and personal life. Even worse, he realized
that even if he could experience any gratification in his personal world, it could not
make up for what was missing in his business world.
"I had none of my entrepreneurial creativity left," Goodner reflected. "I was falling
back on what was easy. You know that's happening when you start just going
through your email all day long." Recognizing that his former entrepreneurial spirit
was gone, he resigned and hired a new CEO to head the company.
Perhaps Goodner had already achieved financial independence and had other worthy
goals to pursue in life. In that case, relinquishing his CEO position could be the best
decision to make. But could there have been another way to recover his
entrepreneurial spirit with a healthy balance of attention to work, family, and
friends?3
Entrepreneurial functioning can range from the low level, "You are personally over
worked and over challenged"-to the most desirable level, "You regularly implement
action plans to improve every aspect of your life."
The lowest level of functioning leaves your company endangered. Top management
is personally over worked and over challenged. The unrelenting urgent matters of
your business seem to demand so much of your time that you go to work earlier
and earlier, and stay later and later into the evening. You are like a runaway tire,
rolling down a steep hill, turning faster and faster and faster until finally, you run
out of control and then crash.
Or, you might think of it this way: The underlying foundation of your life at work
and at home is built on sand instead of a solid rock. Even the slightest storm will
plunge you into a danger area, damaging your relationships with your business
associates and with your family and friends.
You are barely surviving, but you are endangered like a stick of dynamite that has
been lit; you don't have much time before things will blow up in your business, or in
your family life, or in both. You must get out as soon as possible. But how? You
can't help but think, "There must be a better way." And you are right! There is.
An ancient Hebrew writing warns, "In vain you rise early and stay up late, toiling for
food to eat-for he [the Lord God] grants sleep to those he loves."4 God, who
created our reality, designed us and the world for a better set of options.
"Over the past three years, I've been able to identify gradually what things I can give
to my CPA, or to my bookkeeper, or to my office manager. I read about people who
work 60 or 90 hours a week and build multimillion-dollar businesses at the expense
of their health and family. Those aren't success stories in my book. Success is
having a multimillion-dollar business and the other stuff, too," says 40-year-old
Tom Melaragno, founder of the $7.6-million Compri Consulting, an IT consulting
and staffing firm founded in 1992. Although he put in 12-hour days when he
started the business, today he works just 8 or 9 hours and makes sure he's there to
watch his two sons' Little League baseball games in the summer and coach the older
one's football team in the fall.5
Taking a proactive stance means you take control to invest your life wisely. Scott
Tinley is an extraordinary triathlete who has competed in more than 350 triathlons
including 19 Hawaii Ironman triathlons. The triathlon is an endurance sport
involving swimming, bicycling, and running. Amazingly, Tinley has won nearly 100
races. "This sport is about a combination of personal challenge, camaraderie, and
achievement of self-knowledge," Tinley explains.
Tinley is more than just an athlete; he is also a successful entrepreneur. He co-
founded a company that produced athletic clothing-Tinley Performance Wear. He
and his partners built the business over 8 years, reaching about $10 million in sales.
In 1992, they sold the company to Reebok. But even more than just being a
triathlete and a wealthy businessman, Tinley is also appreciated as a writer, traveler,
father, and husband. As productive as he is in many areas of life, he has not lost
sight of the balance he needs.
Tinley explains the work-life balance he maintained over his 20-year career as an
athlete, husband, father, and entrepreneur: "A lot of people have this image of self-
management, that it means you have to drive yourself and force yourself to get
things done without somebody looking over your shoulder. It is actually quite the
opposite: You have to force yourself to have balance in your life and be efficient in
all things you do."6
He has recognized the importance of what he calls a "precarious balance between
preparation, competition, professionalism, support systems, and the world of
family, friends, and paying the rent." He has not lost sight of the fact that among
the best things in life are family, friends, and a quiet run in the park.
This is the kind of balance that John Chambers, CEO of Cisco Systems has also
achieved. An interviewer, asked, "What would you like to have accomplished and
what's next after Cisco?"
"The most important thing to me is my family, and that doesn't change. My wife of
25 years is a perfect balance for me. When I get down, which I occasionally do, she
brings me up, and on rare occasions if I get a little bit too confident she brings me
back down to earth too."
"I've got two kids I'm tremendously proud of and they are my life; so my family is
first, second, and third in terms of my priorities. And when I'm at home, as my wife
reminds me when I walk in the door, I'm not the CEO anymore. So at home, I'm like
anybody else. Carrying out the garbage, changing the light bulbs, and so on."
"And what will I do after this? I will teach when I retire. I think giving back to the
community is the right thing to do. It'd be terrible to be perhaps the most
successful company in history and not give back. So I'm not going to go work for
another company after Cisco. When I retire from Cisco, I'm done with the business
world and I will probably go teach. Young people are so much fun to interface with
?. How do you teach ethics, and how do you teach integrity earlier on? To do that
would just be a blast!"7
Chambers illustrates how a proper balance between one's executive performance
and other dimensions of life can contribute to both personal fulfillment and
business success. An awareness of the need for balance has prompted many
executives to make some crucial decisions in their day-to-day business and
personal life that protected them from failure so they could just become an
"enduring survivor."
But, no doubt, you want more from life than just maintaining a mere survivor level.
You want to excel as an executive leader, and also thrive, not merely survive, in your
personal life. So beyond the awareness that comes from self-assessment and
evaluation of your priorities, there are additional steps to take in order to reach the
top level of having all that life can offer.
Forty-year-old Mark Holland is the founder of a thriving company, Ascend HR
Solutions. At the beginning of every workweek he pulls out a message that reads:
"Wendi is the most important person in my life. My family comes before work and
other activities. I live my religion. I provide the financial security for my family. Our
home is a retreat from the challenges of the world. I have a positive attitude,
looking for and developing the strength in others. I help people develop and grow,
including, when appropriate, holding them accountable. The outdoors provide a
needed sanctuary and retreat for me."
Holland wrote this personal mission statement in 1998 following a major crisis in
his business. That year the firm lost $800,000, which caused significant problems in
his partnership. Holland experienced so much stress that he lost nearly 20 pounds.
Then a business seminar inspired him to write down his life mission statement.
Holland admits that the seminar gave him "a good smack upside the head." He
resolved to never again sacrifice his family and health for the sake of his business.
Over a two-year period, Holland's personal mission statement grew into a life plan
for himself and his wife. "We asked, 'What are the important things? What do we
want to have happen before we die?'" Now they have a 30-year planned life itinerary
on a spreadsheet that covers college savings, retirement, vacations, exercise
regiments, relating to God and spiritual activities, work goals, personal growth, and
personal relationships.
Holland constantly improved himself by regularly pursuing clear, written personal
goals and life motto. Writing down your personal goals and a life motto not only
helps you clarify the kind of balance you want to achieve, but also gives you a
written reference to check week by week. Many people refine their goals and motto
over several year's time.
Mark Holland and his wife, Wendi take long walks together at least twice a week
with their two-year-old daughter on Mark's shoulders and their five-month-old son
snuggled in Wendi's front pack. Once a month, on one of those walks, they discuss
and review their life plan thoroughly. "The plan is dynamic-it changes. It's been
really good for getting our relationship and our lives back to where they needed to
be," Holland says.8
This practice of regularly reviewing their life plan indicates that Holland progressed
to the highest level of functioning under balancing ones managerial life. At this top
level, you constantly implement action plans to improve the balance of all five
dimensions of your life.
Paul N. Howell, CEO of Howell Corporation, named an additional crucial
characteristic of a successfully balanced entrepreneurial executive: "The willingness
and demonstrated ability to conduct him-or herself-on a high moral and ethical
level in both business and personal life. Without it, success is uncertain and short
lived."9
At the highest level, people who interact with you can see the sterling qualities of
your servant leadership. Your executive actions are guided by clear plans that
continually balance and rebalance all the dimensions of successful living:
1. Executive Success: Servant leadership, management skills, and
career development.
2. Loving Relationships: Serving family, friends, and the needy.
3. Healthy Lifestyle: Regular exercise, good diet, and regular
medical care.
4. Emotional Well-being: Stress management, recreation, and
psychological stability.
5. Spiritual Maturity: Ethical character, commitment to ultimate
values, peace with God, and devoting oneself to life's greatest
spiritual priorities.
At this level, you regularly "retreat" from your usual executive responsibilities to
rethink your personal mission, vision, and action plans. You deliberately make a
continual concerted effort to maintain the delicate balance you need for a fulfilling
life.
Through years of identifying the best practices of leading companies, 33 Dynamics,
LLC has identified 33 essential dynamics for managerial excellence. These dynamics
are grouped under 6 major goals which address such realities as leadership,
creating loyal employees, and achieving market dominance, just to name a few.
The staff of 33 Dynamics Consulting is interested in helping people in their given
profession to become leaders in commerce by implementing sound business
principles in these 33 areas of management.
There's no need to live from job to job or pay check to pay check. There are ways to
get from survival mode to success, and the 33 Dynamics team can help you get
there! Whether your company is struggling or solidly performing, the first step to
moving up to even higher levels is to rate your own company in these 33 areas of
business dynamics. This practical rating tool is included in our book, There's Room
at the Top, available at www.33dynamics.com or www.amazon.com.
John Hammond, a sales executive was once quoted saying, "From where I stand, the
elevator to the top is, has been, and always will be 'out of order.' In order to get to
the top, you'll have to take the stairs-and you'll have to take them one at a time."
Now is the time to consider the steps that will take you to the top of your game!
"Balance Your Managerial Life" was excerpted from There's Room at the Top: 33
Dynamics for Managerial Excellence, 2004, pages 44-51.
? Copyright 2004, by Uxbridge Publishing Ltd. Co. All rights reserved.
1 Greco, 2000, page 106.
2 Barker, 2000, page 18.
3 Hyatt, 2000, pages 9-11.
4 Psalm 127:2.
5 Greco, 2000, page 110.
6 Inkpen, 2001, pages 76-81.
7 Donlon, 2000.
8 Greco, 2000, page 107.
9 Beatty & Burkholder, 1996, page 41.
Matthew Rekers, M.B.A., is the President and CEO of 33Dynamics LLC. He previously
served as the President and COO of Rekers and Company LLC. Mr. Rekers earned his
B.S. in Business Administration, cum laude, from the University of South Carolina
with a major in accounting, and his M.B.A. degree from Winthrop University. He is a
business consultant for 33Dynamics Consulting LLC. He can be contacted at
matt@33dynamics.com. Visit our website at www.33dynamics.com.
George Rekers, Ph.D., M.B.A., is a tenured professor at the University of South
Carolina, and the Chairman and CEO of InterAct International, Inc. Dr. Rekers has 22
years of executive experience in leading four corporations as President or CEO, and
has served on seven corporate boards. As a Research Fellow at Harvard University,
Dr. Rekers was mentored by Professor David McClelland who is internationally
known for his practical studies of executive and employee motivation. Professor
Rekers has presented hundreds of seminars, and lectures in dozens of countries in
Africa, Asia, Europe, Latin America, North America, and the Middle East. He received
his Ph.D. in human developmental psychology from the University of California, Los
Angeles. He is the author or editor of ten books and over 100 academic publications
in applied psychology. He is a seminar leader for There's Room at the Top Executive
Seminars offered by 33Dynamics LLC. He can be contacted at
george@33dynamics.com.