By sharing how well you are doing and how well your expectations are met, your
people get to understand better. So, frequent, realistic, objective feedback is
not seen as criticism, more a way of each in your team helping each other get
better, building on the success you already have.
So, why does Feedback work?
It's Honest
Being open and honest with each other builds your team
- everyone sharing themselves takes some time, but when it happens, there is
synergy which elevates performance. Offering and accepting constructive feedback,
vitally adds strength to the honesty in your business.
It Encourages Dialogue
Having discussion about what works and doesn't
in someone's performance, creates the space to talk about how they are doing and,
if done best, builds their skills.
It Brings Trust
Having a two-way dialogue means that you open up
emotionally with your people and, if you are prepared to accept feedback and
shift your own behaviours too, shows a togetherness of purpose which is very
compelling to others.
People Learn
From feedback which is constructive and fair, your
people will move forward in their performance. When it is done frequently and
fairly, it is a conversation they look forward to. They see it as a generous gift.
It is Clarifying
When performance standards are not otherwise clear,
feedback gives a measure of what truly is expected of people. This enables them
to pitch their performance accordingly - and they revel in their successes. They then give more!
It Builds Rapport
Now, in receiving feedback, you show you are truly
part of the team and not just the one-way traffic boss your people are probably
used to. They become more open; they become closer to you and ultimately, they
go the extra mile too. Invaluable!
Support Develops
And then, the ultimate is that all of your people
share feedback to each other, without malice given or received and everyone
performs better, understands more and you and your business will truly benefit.
When feedback works really well, there is a strong environment of generative performance growth - it becomes a tremendous place to work in.
For a great, simple and ready to go model, checkout item 4 on the Feedback link below.
Martin Haworth is a Business and Management Coach. He works worldwide,
often by phone, with small business owners, managers and corporate leaders. He
has hundreds of hints, tips and ideas at his website, http://www.coaching-businesses-to-success.com/feedback.html
(Note to editors. This article may be edited for use in your publication or
newsletter as long as a live link to the website is included)
...helping you, to help your people, to help your business grow...