BUILDING TRUST AS A MANAGER: 1. Be reliable. Follow through on things. Keep your promises. 2. Have ethics. Telling your people the truth and don't reveal their confidences. Being fair and honest with employees. 3. Show respect for your employees. Treat them as adults and show appreciation for their ideas and for the work they do.

BUILDING MORE TRUST: 1. Know and care about your employees and their families. Be sure they feel you see them as people as well as employees. 2. Involve employees in planning and problem-solving. Ask for and use their contributions. 3. Delegate work. Give employees important tasks and the support they need to carry them out well.

CREATING HELPING RELATIONSHIPS: When have you received help from a supervisor/coach/peer that made you feel good about yourself? When has a supervisor/coach/peer helped you grow and develop? Under certain conditions both the coach and the employee can grow and develop in a helping relationship. Group members can also coach each other.

GUIDLINES FOR CREATING HELPING RELATIONSHIPS: 1. Create a dependence - create a project in which people need each other to succeed and are aware of that. Determine goals together, with input from each person involved. 2. Practice quality communication. 3. Build reciprocal trust by being open, accepting, and cooperative. 4. A supervisor can support and assist in creating helping relationships within their departments by acting as a model by using orientations that help and by supporting, and encouraging, these skills in their employees as they interact with each other.

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CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.