I once worked in a place where there were three lines of words, placed just before employees went from backshop to front of shop. These said:-

• Smile!
• Remember - you represent your Company
• Delight your customers.

I realised I had choices right here.

• I could play a great part and have fun - make a customer's day (checkout this article here).

I could show my feelings on the day and behave accordingly or...

I could be charge neutral - a robot, doing my stuff - passing the time.

Which one of those would be the best for me, for my employees and my business. How cool is it to be able to leave my troubles backshop and play my part. How freeing!

We can be happy or sad. We can find our daily roles fun, boring or dreadful.

It is a choice, and not an imposition. So tomorrow, or whenever you read this - what if I could promise it to be a great day, whatever you are doing? What if you could smile and have fun with everyone you come across? What if you chose differently than maybe you feel?

Give it a go and see what happens.

And if you feel inclined, seek out the 'Weather with You' Lyrics and hum that tune all day.

You'll be truly surprised the difference you make to your own day!

Martin Haworth is a Business and Management Coach. He works worldwide, mainly by phone, with small business owners, managers and corporate leaders. He has hundreds of hints, tips and ideas at his website, http://www.coaching-businesses-to-success.com. (Note to editors. Feel free to use this article, wherever you think it might be of value - it would be good if you could include a live link)

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