Ever lost a sale? Of course you have, we all have. The difference
between the average salesperson and the great salesperson is how
quickly you recover from the lost sale. When you lose a sale that you
thought you should have won, it is often tempting to take it personally
and to become negative. If you give in and allow the lost sale to affect
your attitude, then you will be allowing the lost sale to affect your future sales presentations and therefore affect your future sales.
There are five steps to recover from a lost sale and to rebuild your
positive attitude so that you can quickly bounce back and start making
new sales.
Step One: Turn To Your Personal Foundation
Your personal foundation is made up of those people that believe in you
and the people that inspire you to be your best. It is important that you
turn to these people as you begin recovering from a confidence shaking
lost sale. These people play an important role in your personal and
professional life and it is important to use them when you need them the
most. Pick up the phone and call them. You will find yourself
immediately feeling better.
Step Two: Walk Away
When you find yourself a bit rattled from losing a sale, walk away and
get your mind off of work for a short time. Something as simple as doing
a crossword puzzle, working on your hobby, or playing with your kids
will give you the needed break from work that is important to getting over
your lost sale.
Step Three: Talk To The Customers Who Love You
Pick up the phone and call those who love to do business with you. Call
them to make sure everything is going well for them or to simply chat.
They'll remind you of why it is great doing business with you.
Step Four: Read Something Inspirational
Having an inspirational book or audio program nearby is always
beneficial, especially when trying to recover from a lost sale. You
should read a few pages or a few chapters of your book to rebuild your
confidence and maintain a positive attitude. By reading a chapter or two
you'll find that your attitude will begin to immediately turn around.
Step Five: Plan
If the lost sale changes your monthly sales plan, then after you lose a
sale it is time to revise that plan accordingly. How can you make up for
that lost sale? Most times you should not try to make it up with just one
big sale. You will find that it is more effective and realistic to spread the
lost sales volume over several smaller sales. By having your revised
plan and a fresh positive attitude you can again hit the road and get
back on task to hit your monthly sales goal. After all, it is great to do
business with you! Go Get 'Em!
For more tips and to subscribe to Tom Richard's Free Weekly Ezine,
send a blank email to subscribe@tomrichard.com
Tom Richard is the owner of Tom Richard Marketing and Tom Richard
Sales Education.