Web sites are a major part of the tourism marketing success strategy
used by international tourism promoters in the new millennium: tourism
boards, Associations, lodging, tour operators, etc. If your tourism web
site does not have these four primary elements clearly and quickly
represented, you are missing opportunities and losing sales.
1. Creates a desire to use your tourism services, visit your destination or
participate in your unique tourism option
2. Clearly informs prospects of travel and service benefits, options, sites,
nature/environment, activities
3. Answer questions and concerns a typical visitor may have
4. Motivates prospects to contact you quickly (not your competitor) for
more information, travel options and dates, answer questions and
address concerns
If your site achieves all these goals, then the prospects that have visited
your site will be more excited, motivated, qualified, informed and much
closer to giving you a booking or visiting your country. This article is not
about web design and layout theory, but why the written word and
consumer psychology is a prime factor in influencing arrivals and sales.
Create a desire to Visit your destination or travel with your
company
Prospective travelers may or may not choose to visit your destination
based on what they read on your web site ? usually just your home
page.
Read the article Tourist Safety and Security on Adventure Business
Consultants, then you'll know how crucial it is to first communicate to
prospective travelers that your destination and/or tour is a safe, secure
and fun place to visit. With so many global destination choices online
and so much international turmoil, you MUST communicate clearly it is a
safe and fun destination quickly.
The best place to first communicate safety, security and fun is on your
home page, not buried deep in your site. When someone first comes to
your web site, you literally have five to twenty seconds to grab their
interest and compel them to want to know more about your destination,
tours, etc. If you don't grab them on your home page, they are gone.
Those prospective tourists are back to surfing the web, seeking out a
more interesting, compelling tourism web site and vacation destination.
If you look at your log report, (the statistical report that your internet
service provider should make accessible to you) that monitors your web
visitors activity, i.e. pages visited, length of time on your site, key words
used to find your site, etc., you may notice that the majority of visitors
may stay less then a minute. On a poorly written and designed web site,
maybe less then fifteen seconds. So grabbing their attention and
motivating them to want to know more is the first obstacle and
opportunity. Testimonials and photos of happy tourist are perfect for
communicating safety and experience quickly. Use them liberally.
Tourism Web Site Must Clearly inform
One of the prime reasons people travel is to experience "something
different" from their ordinary life and location. Active and ecotourists
want to learn about new cultures, see different houses, hear and speak
a different language, reflect on ancient religions and buildings, marvel at
unbroken vistas, or try a new activity. This is exactly what most
ecotourism operator and destinations are selling and what you must
communicate to your web visitors.
Too many web sites that give web visitors unknown destinations instead
of activities or types of regions. Most people surfing your web site are
not going to know, for example, what they'll find in Hosgol, Khenti, or the
Gobi ? which are major regions of Mongolia I discovered during two
consulting projects I did there for their tourism Association and ministry.
You be better off to define what type of regions they are and what they
have to offer. Use descriptive words that everyone will understand. For
example:
Hosgol ?Mountains ? Lakes ? Fishing ? Horseback Riding ? Hiking
Khenti ? Steppes ? Rivers ? Fishing ? Horseback & Mt. Biking ?
Religious Sites
Gobi ? Desert ? Camel Riding ? Trekking ? Archeology
You must use descriptive text and compelling words that paint a
desirable mental picture.
Summarize your trips in bullets and short headlines and sub-
headlines
Use descriptive verbs and compelling words in the body of the text to
give substance and details to the headlines and sub-heads.
Effective Tourism Marketing Web Sites -Answer Questions and
Concerns
When a prospective tourist is considering a destination, in addition to
types of regions and activities, they have additional questions and
concerns that must be addressed to earn their visit or booking. The
same holds true with Out Bound Booking Agents, but even more so.
Some of these travelers questions and concerns include:
Safety precautions and procedures ? How you are going to protect their
safety? ? Length of vacation ? Costs ? Difficulty of trip ? Travel options to
Ulaan Bataar ? Lodging ? hotel, camping or Ger ? Food? vegetarian or
special restrictions ? Water ? Is it safe? ? Medical emergency/1st aide
resources ? Qualifications of staff ? Experience level of company ?
Exchange rates & procedures ? Times of year to visit ? Group discounts
? Children ? minimum age/experience ? Insurance needs/options ?
Cancellation policy/minimums for departure ? In-country transportation
& equipment ? Visa requirements ? Inoculations/disease precautions ?
language
One of the best ways to deal with all the typical questions you'll get from
prospective clients is a Frequently Asked Questions and Answers page
? FAQ's. You should also create a pre-written response E-mail that
responds to these questions and more. Testimonials and pictures that
address these questions are great too.
Successful Tourism Marketing - Motivates prospects to Buy
Remember that:
Marketing is the actions and steps to getting prospective and qualified
visitors/clients to call or e-mail you.
Selling is the transference of enthusiasm from you to the prospect.
Sales is getting those prospective visitors/clients to feel comfortable
and excited enough about your destination/or trip, to give your money
and book a trip.
Your tourism web site quickly communicates that region and your tours:
Are fun, safe and secure on the home and subsequent pages
Effectively answer questions and concerns
Uses a blend of testimonials and images of happy visitors (especially
celebrities and/or recognized media)
When prospects call or e-mail, they will far more motivated and excited.
If you are excited in your spoken and written words too, then making a
sale is ten times easier. If you or a staff member can effectively speak
the foreign language of your prospect, can be excited about what you
are selling and can ask for the booking, it would be better to schedule a
phone call with serious prospects at your expense whenever possible.
This will radically increase your odds of converting that web site visitor
into a paying client.
Web site Samples and Resources
See the following web sites for good use of testimonials, compelling
headlines, layout, photos and descriptive text that clearly informs
prospects of travel options, sites, nature, activities, etc. How a site looks
is important, but it is the words and how they are expressed, that is most
important.
www.BajaTravelVacations.com/
www.AdventureBizSuccess.com
www.Alaskadogsledding.com
www.Anotherland.com
www.california-river-rafting.com
www.tightlinesfishing.com
How-to Create Tourism Web Sites that Sell ? Guaranteed
Here is one of the best resources to help you define and
communicate your most important information to prospective visitors and
guests. This will motivate them to call, e-mail and give you a booking:
Tourism Marketing Success?2005. http://
www.AdventureBizSuccess.com/tourismmarketingbook.php
This special print or E-book will take you step by step through the
process and helps you create effective and profitable Tourism marketing
communications for brochures web sites, tradeshow booths, advertising,
videos and more.
Tourism Web Site Check List for Success
Web sites are a major part of the marketing success strategy used by
international tourism promoters.
Prospective travelers may or may not choose to visit your region or use
your tour, based on what they read on your web site ? usually just your
home page.
Your web site quickly communicates that your destinations and tours are
fun, safe and secure.
Your web site effectively answers questions and concerns.
The best place to first communicate safety, security and fun is on your
home page, not buried deep in your site.
You must use descriptive text and compelling words that paint a
desirable mental picture.
Summarize your trips in bullets and short headlines and sub-headlines
Use descriptive verbs and compelling words in the body of the text to
give substance and details to the headlines and sub-heads.
One of the best ways to deal with all the typical questions you'll get from
prospective clients is a Frequently Asked Questions and Answers page
? FAQ's.
Don't forget that your web site must show up in the top 1 ?20 positions of
directories and search engines from a relevant key word search. Without
this, no matter how well written and laid out your web site is, you will
loose out on the majority of prospective clients. See
www.AdventureBizSuccess.com for articles on search engine success
and more E-marketing strategies for tourism professionals.
Since 1994, Tim Warren and Adventure Business Consultants, has
helped dozen's of ecotourism, adventure travel, nature and cultural tour
operators, travel agents, destinations, tourism associations and boards
with training, consulting and creating exceptional marketing material.
Click Here For Free Bimonthly E-zine ? Outdoor Tourism Marketing
Business Success - http://
http://www.AdventureBizSuccess.com
News, tips,
tools and specials that you can use to increase your tourism marketing
and business success. 800-707-7570.